Tim Reporting Description

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New Season Ticket Holders Renewals Recently Expired Tickets Lapsed Tickets Changeover Refunds

Duplicate Refunds Encode Refunds Surrendered Tickets Renewed at different locations Forthcoming Renewals

Tickets Purchased Diary Reports Live Tickets Forthcoming Renewals Report Summary Companies Data Analyser

Menu Item	Explanation	Criteria
New Season Ticket Holders	Returns customers who purchased a ticket [departing] from the station or group selected, within the date period specified, that had no tickets recorded on the system prior to the date specified.	Departing or Purchased from (individual stations or pre-defined station groups), Date range or pre-defined period, Annual OTW or Both
Renewals	Returns customers that have purchased a new ticket [departing] from the station or group selected, within the date period specified, where a previous exists on the system. There is no specified time period for the previous ticket, only that the customer has had a ticket recorded on the system.	Departing or Purchased from (individual stations or pre-defined station groups), Date range or pre-defined period, Annual OTW or Both
Recently Expired Tickets	Returns customers that had a ticket purchased/departing from the station or group selected, that has expired within seven days prior to the date specified, and no new ticket has been purchased.	Departing or Purchased from (individual stations or pre-defined station groups), Date range or pre-defined period, Annual OTW or Both
Lapsed Tickets	Returns customers that had a ticket purchased/departing from the station or group selected, that expired between the dates specified, and no new ticket was purchased within 35 days.	Departing or Purchased from (individual stations or pre-defined station groups), Date range or pre-defined period, Annual OTW or Both
Changeover Refunds	Returns customers that have had a ticket purchased/departing from the station or group selected, and received a changeover refund on that ticket within the date period specified.	Departing or Purchased from (individual stations or pre-defined station groups), Date range or pre-defined period, Annual OTW or Both
Duplicate Refunds	Returns customers that have had a ticket purchased/departing from the station or group selected, and had a duplicate refund on that ticket within the date period specified.	Departing or Purchased from (individual stations or pre-defined station groups), Date range or pre-defined period, Annual OTW or Both
Encode Refunds	Returns customers that have had a ticket purchased/departing from the station or group selected, and received an encode refund on that ticket within the date period specified.	Departing or Purchased from (individual stations or pre-defined station groups), Date range or pre-defined period, Annual OTW or Both
Surrendered Tickets	Returns customers that have had a ticket purchased/departing from the station or group selected, and received any type of refund other than those specified above, on that ticket within the date period specified.	Departing or Purchased from (individual stations or pre-defined station groups), Date range or pre-defined period, Annual OTW or Both
Renewed at different locations	Returns customers that have purchased a new ticket within the date period specified, purchased from a different station to their previous ticket, and had a previous ticket purchased/departing from the station or group selected.	Departing or Purchased from (individual stations or pre-defined station groups), Date range or pre-defined period, Annual OTW or Both
Forthcoming Renewals	Returns customer and ticket details of customers that have a ticket purchased/departing from the station or group selected, that has an expiry date within the date specified.	Departing or Purchased from (individual stations or pre-defined station groups), Date range, Annual OTW or Both
Tickets Purchased	Returns Tickets Purchased from a location and between selected dates.	Departing or Purchased from (individual stations or pre-defined station groups), Date range, Annual OTW or Both
Diary Reports	Data required by Research International who compile the “Travelcard Survey postal data”.	Station name purchased from (individual stations or pre-defined station groups), Customer Surname Letter, No of records to return, 14 days validity from. Plus Research International pre defined requirements
Live Tickets	Returns data based on Tickets that are “Live” from selected locations and between specific dates.	Departing or Purchased from (individual stations or pre-defined station groups), Date range, Annual OTW or Both
Forthcoming Renewals	Prints a list of Season Tickets due for renewal in the next 7 days for use by booking office staff	Station Name, Annual OTW Both
	Season Tickets left at Home Report by individual	Surname, Postcode, Initials, ID Card Number
Report Summary	Based on station/s returns a report detailing Live at start of period quireied, live at end of period queried, total transactions, tickets issued, new customer numbers, refunded ticket numbers, tickets expiring, tickets renewed, changeovers, duplicates, encodes.	Departing or Purchased from (individual stations or pre-defined station groups), Date range.
Companies	Returns all Companies stored in the database to edit or delete the details.
Data Analyser	A free flow analytical tool providing the user with the facility to interrogate data from Individual, Ticket or ID Card tables.Allows the user to specify output fields from any of the pre-link tables and state criteria by which the results will be filtered.

TIM has a module that facilitates the import of Qjump data.

Record a Fault function – If program errors, users may send an email to designated locations be that either the IT Department or direct to the TIM Help Desk or both.

Top Journeys Management - whereby users can select from a list of “Top Journeys” specific to their location to automatically pre fill form fields with the required information for recording ticket details.

Send Message to Clients - The ability to display a message on selected location screen to deliver a message. Once acknowledged as received the message will not appear again.

Diagnostics - Measures Server and Network loads based on time it takes to compile data and transfer data to client - focuses on bottlenecks.

Promotions Module - A module that allows a Marketing Department to record a promotion. The ability to assign selected ticket sales to said promotion.

Imports Advantix data provided the process has access to the MUW (Master Update Workstation).

Travel Diary Survey – Reports designed to specifically answer the questions raised by Research International who complete the Travel Diary Survey on a quarterly basis for ATOC.

Never before or since has so much of our clients data been available to them. This is because we continually work closely with our clients ensuring that our software provides the solutions that our clients need and use on a daily basis.